This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://jelenadigital.com, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.
By providing us with your data, you warrant to us that you are over 13 years of age.
JELENA DIGITAL are the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information
changes by emailing us at firstname.lastname@example.org.
What Data Do We Collect About You
Contact Data may include your billing address, delivery address, email address and telephone numbers. Personal data means any information capable of identifying
an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
and your communication preferences.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data.
An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link
the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or
philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and
biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data
when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the
requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
How We Collect Your Personal Data
We collect data about you through a variety of different methods including:
otherwise, including when you:
actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data
On our end, we will employ reasonable administrative, technical and physical measures to maintain the security and confidentiality of any
and all PayPal data and information, including data and information about PayPal users and PayPal.
How We Use Your Pesronal Data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at email@example.com.
Purposes for processing your personal data
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have
also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please
email us at firstname.lastname@example.org if you need details about the specific legal ground we are relying on to process your personal data where
more than one ground has been set out in the table below.
Type of data
Lawful basis for processing
To register you as a new customer
Performance of a contract with you
To process and deliver your order including:
To manage our relationship with you which will
To enable you to partake in a prize draw,
competition or complete a survey
To administer and protect our business and our
site (including troubleshooting, data analysis, testing, system maintenance, support, reporting
and hosting of data)
our business, provision of administration and IT services, network security, to prevent fraud and in
the context of a business reorganisation or group restructuring exercise
To deliver relevant content and advertisements
to you and measure and understand the effectiveness of our advertising
Necessary for our legitimate interests to study how customers use our products/services, to develop
them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests to define types
of customers for our products and services, to keep
our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to
you about goods or services that may be of
interest to you
Necessary for our legitimate interests to develop our products/services and grow our business
You will receive marketing communications from us if you have:
(i) requested information from us or purchased goods or services from us; or
(ii) if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications;
(iii) in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent
to you or OR by emailing us at email@example.com at any time.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service
purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another
reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is
compatible with the original purpose, please email us at firstname.lastname@example.org
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain
the legal ground of processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
Disclousures Of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:
processing activities in certain circumstances.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law.
We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law
has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will
involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of
the following safeguards is implemented:
European Commission; or
European Commission which give personal data the same protection it has in Europe; or
them to provide similar protection to personal data shared between the Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this
consent at any time.
Please email us at email@example.com if you want further information on the specific mechanism used by us when transferring your
personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an
nauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third
parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach
where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any
legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and
whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they
cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at firstname.lastname@example.org.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your
request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to
exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive
it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly
complex or you have made a number of requests. In this case, we will notify you and keep you updated.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow
third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
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